This customer care number helps the customer to contact the help desk of A.O. Smith Water Heater with Free of cost. Using toll free services, call charges is paid by them, irrespetive of the the duration of the call. For queries, escalations and feedback, please call us on 1800-570-1000 or write to [email protected]. If you don’t receive a response within 48 hours of writing a mail to the above email address, please raise a second level of escalation and write to: Mr. Srinivasan M, Service Head – India. [email protected]. Contact Us Reach out to us at A. O. Smith for all your product and service related queries. Get fast and easy access to product support info specific to your unit. Find spec sheets, manuals, diagrams, support videos and more with our new finder! When filing a federal tax return, include A. O. Smith's Qualified Manufacturer Code on tax form 5695. Need Help From A Pro?