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It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and States have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG. This site is designed, developed & hosted by National Informatics Centre, Ministry of Electronics & Information Technology (MeitY), Government of India and Content owned by Prime Minister’s Office. The Centralised Public Grievance Redress and Monitoring System ( CPGRAMS ) The Centralised Public Grievance Redress and Monitoring System ( CPGRAMS ) is an accessible 24/7 online platform for citizens to lodge service-related complaints. Linking all Ministries/Departments of the Government of India and States, CPGRAMS ensures role-based access. Users can easily access CPGRAMS through a mobile app downloadable from the Google Play store or integrated with UMANG. How to Track To track grievances ... Centralised Public Grievance Redress and Monitoring System ( CPGRAMS ) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and States have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google ...