Customer care: Maharashtra State Electricity Distribution Company

Maharashtra State Electricity Distribution Company Limited (MSEDCL), also known as Mahavitaran or Mahadiscom, is the government-owned company responsible for distributing electricity across the entire state of Maharashtra Customer care department is the front-facing department as it takes a personal approach in dealing with their customers to make them feel valued. What is customer care ? Customer care encompasses how your business interacts with customers at every stage of the customer life cycle—before, during, and after a sale. It’s your brand’s commitment to offering service that’s above and beyond what’s necessary at every opportunity. Customer care is a proactive approach to providing information, tools and services to customers so they have positive experiences at each point they interact with the brand. More than just providing great customer service —which is providing the appropriate assistance to customers— customer care is more comprehensive and less quantifiable.