Learn what a help desk is, how it works, and why it is important for customer and employee support. Explore different types of help desks, their features, and how to choose the best one for your business. A helpdesk is a centralized support system designed to assist users—whether customers, clients, or internal employees—with their issues, questions, or requests related to products, services, or IT infrastructure. It acts as the first point of contact between a user and an organization’s support team. What is a Helpdesk ? A helpdesk is typically a software-based or service-oriented platform where users can report problems, submit service requests, and seek assistance. These requests are ... Use HelpDesk app to get all your communication channels in one place and give excellent customer support. Start your free 14-day trial. Raise your grievance ticket through our Helpdesk page. We provide unique ticket system to support your query/complaint and resolve it as faster as we can.
