Salesforce cut 4,000 customer support jobs, reducing staff from 9,000 to 5,000 employees CEO Marc Benioff linked layoffs to AI automating routine customer interactions AI now handles 50% of ... Salesforce CEO Marc Benioff recently revealed a massive reduction in the company’s customer support workforce, cutting 4,000 positions and shrinking the team from 9,000 to 5,000 employees, which is nearly a 45 per cent reduction. Salesforce , a US-based software company, has has laid off 4,000 employees as artificial intelligence (AI) takes on a major portion of the firm's service operations. The thousands of job cuts have affected staffers in the customer support department. Salesforce 's chief executive officer (CEO) Marc Benioff confirmed the move while recently appearing on the Logan Bartlett podcast, where he said the company had drastically reduced its support staff count from 9,000 to 5,000. Many companies ... Salesforce Layoffs : 4,000 Roles Axed As AI Handles 50% Of Customer Division Salesforce CEO Marc Benioff highlights the significant influence of artificial intelligence on workforce dynamics ...
